Terms and conditions of use

Rule 1

Terms and conditions

The present conditions of sale and, in particular, every contract of sale executed within and through the website www.canapanativa.it, are regulated by the provisions of Legislative Decree n. 185 of 05/22/1999 "Implementation of Directive 97/7 / EC relating to the protection of consumers in respect of distance contracts" and, with regard to the protection of confidentiality, is subject to the legislation of Legislative Decree n. 196/2003.

The seller is hortaferonia s.s. agric;

The consumer is the purchaser via the website www.canapanativa.it.

The present sales conditions are subjected to the reading and approval of the consumer before the purchase orders are made.

The confirmation of the order therefore implies knowledge of the sales conditions and their full acceptance.

The conditions of sale may be printed or saved on a durable medium. At the express request of the consumer they can also be sent by e-mail from the seller to the consumer.
PURCHASE METHOD

1) The products, available as illustrated and described online in the relative descriptive sheets provided by the manufacturer, may undergo variations with respect to the description itself. The variations are independent of the control and will of the seller but depend on the manufacturer. It is possible, in this regard, to contact the seller directly for details on the correspondence between the product and the characteristics of the same described.

2) The products are sold at the indicated price, expressed in euros including VAT.

Transport costs are not included in the price, except in cases where this is expressly indicated, but are indicated separately at the time of purchase.

Before confirming the purchase, the unit cost of each selected product, the total cost in the case of multiple products and the relative transport costs will be summarized.

By confirming the purchase the consumer will receive an e-mail message containing the date and the total amount of your order and the details thereof.
ORDERS AND BILLING

The order is made following the online purchase procedure provided by the website www.canapanativa.it.

The online procedure will be successfully concluded only after the Customer has paid the entire amount through one of the permitted payment methods. Only after the payment has been made the commercial offer contained in the www.canapanativa.it site will be deemed accepted and the seller will be obliged to deliver the product. (except for cash on delivery)

The subjects obliged to request an invoice must communicate the VAT number and all the data necessary for its issue. The Tax Invoice could also be issued after the delivery of the goods, within the time required by law.

Payment can be made through

    Paypal (please refer to the terms and conditions of use of the same)
    Bank transfer (the products will be sent upon receipt of payment)

PURCHASE AGREEMENT STIPULATED BY MINORS

The purchase can only be made by adults.
DELIVERY METHODS

For the e-commerce service relating to the products indicated on the website www.canapanativa.it the seller makes deliveries only in Italy, using specialized couriers. The purchased products will be delivered directly to the address indicated during the purchase process. Each shipment contains the ordered goods and the accompanying documentation.

The products will be delivered by courier within 24-48 working hours (except where expressly stated; Saturday, Sunday, holidays excluded) from the payment of the total amount due.

Upon delivery, the Customer is required to verify that the package is intact, not damaged or wet. Only after this verification will he accept the delivery, otherwise he will be required to reject the package. If the goods arrive at a broken or damaged destination, the seller undertakes to replace the product at his own expense, only if the recipient has found the breakage or damage in the presence of the courier who made the delivery and indicated on the receipt document "ACCEPTANCE WITH RESERVATION OF CONTROL" - SPECIFYING IN REGISTRATION ON THE COURIER'S DOCUMENT WHICH DAMAGE HAS BEEN FOUND.
WARRANTY AND COMPLAINT OF VICES

If there is no correspondence between the order and the delivery, or in case of discrepancy or in the presence of possible defects in the product received, the Customer must raise the objection by sending an e-mail to customer service at info @ canapanativa. it within 3 days of receipt of the goods.

The warranty does not apply if the detected defects are due to improper storage subsequent to the time of delivery.

HOW TO EXERCISE THE RIGHT OF WITHDRAWAL

The seller guarantees the consumer, where he actually holds this qualification, the right to withdraw from the purchase contract, referring to the Legislative Decree 22/05/1999, n. 185 "Implementation of Directive 97/7 / EC relating to the protection of consumers in respect of distance contracts" and subsequent amendments.

The Customer can exercise the right of withdrawal within and no later than 10 working days from the date of receipt of the goods. This right must be exercised by sending a written communication by registered letter with acknowledgment of receipt to hortaferonia s.s. agric l.go a. oriani 10 00152 Rome. The communication can be sent, within the same term, also by e-mail addressed to info@canapanativa.it, on condition that it is confirmed by registered letter with acknowledgment of receipt within the forty-eight (48) successive hours.

The goods must be returned to the seller intact, NOT used, in unaltered conditions, in the normal state of preservation in all their parts and complete with the original packaging, at the expense of the Customer within and no later than 5 days from the Notice of withdrawal. The right of the consumer remains, once exercised the right of withdrawal, to return the goods within 10 days of delivery.

The seller will re-credit the amounts paid (excluding the costs of first shipment in case of total withdrawal from the order) within a maximum of 14 days from the date of receipt of the returned goods.

The costs and risks associated with returning the products will be borne by the buyer.

It should be noted that Community legislation requires that the right of withdrawal be exercised only by natural persons (consumers) who act for purposes that can be considered unrelated to their business.
The right of withdrawal, therefore, CANNOT be exercised by legal persons and natural persons acting for purposes related to a commercial activity. Purchases made by retailers or by persons who in any way purchase for resale to third parties are excluded from the right of withdrawal.
RESPONSIBILITY OF THE USER

The consumer is obliged to ensure that his data entered is true, complete, up-to-date and to promptly communicate any changes to them. In the event that false declarations are made, the benefits obtained from the services provided will be lost. The seller reserves the right to delete such subjects from their lists of users, after a formal and not accepted invitation to self-correction.
COMPLAINTS

For any report, complaint or support request, you can contact the address info@canapanativa.it directly, quoting the order number assigned at the end of the order and reported in the order confirmation sent by e-mail.
Terms and Returns

The present conditions of sale and, in particular, every contract of sale executed within and through the website www.canapanativa.it, are regulated by the provisions of Legislative Decree n. 185 of 05/22/1999 "Implementation of Directive 97/7 / EC relating to the protection of consumers in respect of distance contracts" and, with regard to the protection of confidentiality, is subject to the legislation of Legislative Decree n. 196/2003.

The seller is hortaferonia s.s. agric;

The consumer is the purchaser via the website www.canapanativa.it.

The present sales conditions are subjected to the reading and approval of the consumer before the purchase orders are made.

The confirmation of the order therefore implies knowledge of the sales conditions and their full acceptance.

The conditions of sale may be printed or saved on a durable medium. At the express request of the consumer they can also be sent by e-mail from the seller to the consumer.